Answers in minutes

Need to reach Swiper Casino now?

Reach the Swiper Casino team by live chat, e-mail or phone, with someone on hand 24 hours a day, 7 days a week.

Get help now Minimum deposit £18

Paid today

354,290 £

8,475 Players online

Malta Gaming Authority MGA/B2C/053/2014

Average withdrawal processed in 5 minutes

256-bit TLS encryption on all transactions

Pick the quickest fix

Which channel should I use?

Three routes, each with its own typical answer time, so you stop guessing where to start.

Five-minute answers

Use live chat on the site for stuck payments, locked accounts and anything urgent; an agent typically replies within 5 minutes.

Start chat

Problem needing a paper trail

Write to [email protected] when you want a written record of a bonus or verification question; expect a reply in about 8 hours.

Write now

You would rather just call

Call +44 20 5549 5800 (GMT) if talking it through suits you better; calls are typically answered in 2 minutes.

Call us

Two-minute facts

Can I get help in the UK?

Everything a United Kingdom player needs to reach the team, read the supervision and find outside help.

Reach us

UK phone+44 20 5549 5800

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/053/2014

Help

Gambling helpGamCare, BeGambleAware, GAMSTOP

When you need an answer, have these ready

Keep these beside you and the agent can act on your query straight away.

Your registered e-mail address
Account username or player ID
Relevant transaction reference numbers
Screenshots of any error you saw
A short summary of the problem

Right department

Send your question to the right inbox

Six inboxes, each handled by the team that owns the question, so nothing gets forwarded twice.

Account

General support[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Who runs it

See who operates your account

Settle the worry that nobody real stands behind your account or your money.

The company

Legal nameSwiper Casino Ltd.

Company numberC-31897 (Malta)

AddressTower Road, St Julian's

The license

RegulatorMalta Gaming Authority

License numberMGA/B2C/053/2014

Written contact

Support e-mail[email protected]

Support for a habit you want to stop

Casino staff can close accounts and set limits, but only independent organisations offer free counselling and structured help with gambling harm. Three of them work with players across the United Kingdom.

GamCare. Runs free counselling and local support services for anyone worried about how much they gamble.

BeGambleAware. Funds treatment and advice for players who want to gamble less or stop completely.

GAMSTOP. Blocks your access to gambling sites and apps registered in the United Kingdom.

Full article

Answer still missing

Reach a resolution you can trust

Remove the worry that a problem has nowhere left to go once support replies.

What should I include?

Write to the complaints address with your player ID, the dates and any evidence so an agent can open a case file.

Before and after your reference

Expect a reference number and the team's response, so you hold a written trail you can quote back at any point.

Manager review request

If the reply does not resolve matters, ask for a review by a manager who can assess the case afresh.

A decision you can appeal

Take an unresolved dispute to the Malta Gaming Authority once the internal process has run its course.

Plan your contact

Open always, answered fast

Remove the worry that you will wait days without hearing from anyone.

Live chat

Chat hours24 hours a day

Chat first replyfive minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail replyeight hours

Phone

Phone number+44 20 5549 5800

Phone waittwo minutes

Seven straight answers

Your questions, answered plainly

For the moment you want a quick answer before you open a chat or send an e-mail.

trustWhat if I need help outside normal working hours?+

Support runs around the clock, so someone answers at three in the morning and on bank holidays just as on a weekday afternoon. The desk works to GMT, matching the hours kept in the United Kingdom.

trustHow long before an agent knows which account is mine?+

Bring your registered e-mail address and the last four digits of a payment card so the agent can locate your account. Nobody here will ever ask for your password, so treat any such request as suspect.

trustWhy should I trust that this casino is regulated?+

Swiper Casino Ltd. holds a Malta Gaming Authority licence numbered MGA/B2C/053/2014, granted back in 2014. That licence is why the games, the payouts and the complaints route are all subject to outside scrutiny.

trustDo I need papers checked before my account is fully open?+

Give the team up to 46 hours to work through proof of identity, proof of address and payment method checks. Send clear, current documents and the review usually lands well inside that window.

trustCan I take a complaint higher than the support desk?+

Can I take it further if the reply leaves me short? Ask the agent to escalate the matter, or send the full story to [email protected]. If that still falls flat, the Malta Gaming Authority is the body that hears the next step.

trustWhat if I want to see or erase the data you keep?+

Write to [email protected] and state whether you want a copy of your personal data or its deletion. The team confirms what it holds and walks you through the lawful options without drama.

trustWhat happens when I write in a language the team may not cover?+

Agents here answer in English, German, Finnish and Norwegian, so pick whichever of those you read most comfortably. Waiting for a language nobody speaks wastes your time, so check the list before you write.