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Swiper Casino: Your withdrawal is held because the papers are not in yet

We check who you are because our Malta Gaming Authority licence requires it, and the review of a complete file takes 46 hours.

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Malta Gaming Authority MGA/B2C/053/2014

Six lines, no jargon

Read the six lines before you start

Swiper Casino keeps this simple: one file, one review, no repeat requests when the copies are clear.

Who checks

Swiper Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/053/2014

Review time

46 hours

Required at the latest

Before the first withdrawal

Questions about your file

[email protected]

Youngest player accepted

18+

Your first upload

Before the request, after the approval

Use this when the verification request lands in your inbox and you want it cleared on the first pass.

Where is the list?

Sign in and look for the verification section of your account, where the list of requested items waits; at this point tell us which document you can supply soonest and flag anything you cannot read clearly.

Whole page, not a corner

Photograph the whole page in daylight rather than a corner of it, and keep all four edges, the photo page and the signature strip inside the frame without glare or shadow across the text.

Middle covered, ends shown

Show the card or wallet you paid with, with the first six and last four digits visible and the middle hidden; the name on it has to match the name already on your account record.

Watch your inbox

Once sent, check your inbox for acknowledgement and keep the confirmation; should a copy come back unclear, resend only that one rather than the full set and the review clock starts again.

What we accept

Send the copies that clear on sight

Swiper Casino asks only for what the licence obliges us to hold, so each paper you send has a purpose you can see.

Proof of identity

ConfirmsWho you are

Copy must showPhoto page, full name, date of birth

Proof of address

ConfirmsWhere you live

Copy must showFull name, address, dated within three months

Payment method verification

ConfirmsThe funds are yours

Copy must showName on card, card ends, middle hidden

One retry, not a queue of them

A copy that passes review. Your scan loses a corner, an edge or the signature, so the reviewer cannot confirm the page is whole and unaltered. Lay the page flat on a dark tabletop Resend it to [email protected]

An address out of date. A bill drawn up long ago no longer proves where you live, so the address on file stays unconfirmed. Send the most recent bill you hold Pick a bill showing your name and address

Document past its date. Your identity document has expired, so it cannot be accepted as proof that the details on it are current. Use the valid document you hold now Check the expiry date before uploading

Clear answers, quicker payments

Under licence MGA/B2C/053/2014, granted by the Malta Gaming Authority, a casino has to know that the funds on deposit are lawfully earned. Swiper Casino applies that duty to every player in the same way, so the request is routine and never a suggestion of wrongdoing.

Depending on your case, any of these may be asked for.

Recent bank statements
Payslips from your employer
Your latest tax return
Sale documents for a property
Pension or dividend paperwork

Knowing what is next

A clear view of what is next

Worrying the check will land unannounced is common, yet each request follows a set trigger.

Proof of legal age

Before you can play for money, we confirm that you are 18 or over, so a copy of your identity document is requested at that point.

A limit set fairly

Raising a limit is where we must be sure the higher figure still fits your income, so income evidence joins the identity papers.

Slow once, quick afterwards

Your first payout waits until identity, address and payment method are confirmed; checks close within 46 hours, so later requests are quicker.

New method, fresh proof

Your new method, say Visa or Skrill, has to be linked to you, so proof from that provider may be needed.

Answers without the runaround

You uploaded, now you are wondering

Swiper Casino keeps every reply here plain, because unclear paperwork is the usual reason a payout stalls.

Who licenses Swiper Casino and what is the licence number?+

Swiper Casino Ltd. holds a licence from the Malta Gaming Authority, number MGA/B2C/053/2014, and has traded since 2014. That licence is why identity checks happen at all: they are a condition of holding it, not a choice made by the casino.

Are my documents safe once I send them to you?+

Yes. Copies travel over 256-bit TLS encryption, so what leaves your device stays closed to anyone else. Our testing partners Gaming Laboratories International and BMM Testlabs look at how we handle player records, and [email protected] reaches the team that can answer questions about yours.

Why is the casino asking about where my money comes from?+

Routine licence duty is the whole reason. Anti-money-laundering rules require us to understand funds behind a gambling account, and asking every player the same way keeps it fair. It is not a suspicion of you, and most answers take one short reply.

How long until my identity check is finished?+

Count on 46 hours as the window for a decision on your file. Clear photographs usually clear well inside that, while reshoots or a source of funds query add time. The clock starts when your copies reach [email protected].

Will the same documents be requested again at a later point?+

Usually not, once your file is approved. Two situations can bring a fresh request: a document that has since expired, or a change to how you pay. Keeping your address record current avoids most of them.

Can I get my paperwork checked before I ever request a payout?+

Yes, and sending early is sensible. The licence requires a completed check at the latest before the first withdrawal, and Swiper Casino may ask during registration or at the first deposit instead. Getting ahead of it means your first payout is not the moment you start looking for a passport.